FON Boards

thekid · **Joined:** Mon Sep 21, 2009 21:43 **Posts:** 6

Finally FON has established the offer:
The FON Team sent me this email:

[...We want you to stay a loyal and happy Fonero!

That’s why we’ve created a very special offer on the Fonera 2.0n for selected Foneros.

"Get your Fonera 2.0n for only €39,50* (instead of €79*) by ordering before October 25th."

...]

mbirton · **Joined:** Tue Dec 23, 2008 23:13 **Posts:** 145

Hmmm...I didn't got such mail.

thekid · **Joined:** Mon Sep 21, 2009 21:43 **Posts:** 6

Yes, it's true!

mbirton · **Joined:** Tue Dec 23, 2008 23:13 **Posts:** 145

It's possible that the mail was not sent to all F2G owners ? What if I did not got the mail, I should contact customer support ?

thekid · **Joined:** Mon Sep 21, 2009 21:43 **Posts:** 6

mbirton wrote:

It's possible that the mail was not sent to all F2G owners ? What if I did not got the mail, I should contact customer support ?

It's only question of time...

uragano2 · **Joined:** Fri Jul 17, 2009 10:41 **Posts:** 23

is this real?????

I haven't received it yet....

Avenger 2.0 · **Joined:** Tue Sep 22, 2009 11:28 **Posts:** 13

uragano2 wrote:

is this real?????

I haven't received it yet....

Yes it is. Already ordered mine. With good luck should even be here before the weekend.

mbirton · **Joined:** Tue Dec 23, 2008 23:13 **Posts:** 145

Response from Customer Support:

Axel wrote:

Response (Axel) 07/10/2009 11.15 AM
Hello,

Thank you for your mail to the FON customer support team.

You will receive (I suppose today or tomorrow) a email explaining the procedure to get the rebate. We did not forget you, but we have to prepare this.

It seems that they did not forget me

I will wait for that e-mail.

mbirton · **Joined:** Tue Dec 23, 2008 23:13 **Posts:** 145

mbirton wrote:

It seems that they did not forget me

I will wait for that e-mail.

FON Support wrote:

> We hope you are enjoying both your Fonera 2.0n and Fonera 2.0g. We really
> appreciate your loyalty to FON products.
> To show our appreciation and to help you enjoy your Fonera 2.0n even more,
> we’ve created a special rebate for selected Foneros. From today until
> October 25th, we’ve made it possible for you to get €39,50 back on your
> recent Fonera 2.0n purchase.

I like FON :mrgreen:

My F2N is shipped, I will have it in 2 days

uragano2 · **Joined:** Fri Jul 17, 2009 10:41 **Posts:** 23

i haven't received any invite yet!!!! i contacted FON support but they haven't answered...is it so slow only italian support???how can i contact english support?

mbirton · **Joined:** Tue Dec 23, 2008 23:13 **Posts:** 145

uragano2 wrote:

...how can i contact english support?

support@fon.com

AustinTX · **Posted:** Sun Oct 11, 2009 02:37

uragano2 wrote:

...how can i contact english support?

https://www.fon.com/en/support/contactUs

hoppy · **Joined:** Sun Sep 13, 2009 18:05 **Posts:** 10

OK, it is 20 October, and I still have not received my email. I had a pythonesque conversation with the support, they insisted, it was sent, so I replied, I have not received, please send it again. They are ignoring me since then. This was one week ago, I repeated my question two more times - they don't even bother to answer. What kind of support is this? Or was this offer just a fon-bluff again?

skynetbbs · **Posted:** Tue Oct 20, 2009 15:14

hoppy wrote:

OK, it is 20 October, and I still have not received my email. I had a pythonesque conversation with the support, they insisted, it was sent, so I replied, I have not received, please send it again. They are ignoring me since then. This was one week ago, I repeated my question two more times - they don't even bother to answer. What kind of support is this? Or was this offer just a fon-bluff again?

the offer was there...
perhaps it got in your spam folder?
or you deleted it somehow?

another solution : locate them on twitter or facebook...and try to get a discount there...

Email is oldscool (1960)... use Twitter or Facebook :-)

hoppy · **Joined:** Sun Sep 13, 2009 18:05 **Posts:** 10

skynetbbs wrote:

the offer was there...
perhaps it got in your spam folder?
or you deleted it somehow?

another solution : locate them on twitter or facebook...and try to get a discount there...

Email is oldscool (1960)... use Twitter or Facebook :-)

Sure I checked my spams - thanks for the tips, i will complain there as well... I just can't get why do I have to beg for resending for an email.

skynetbbs · **Posted:** Tue Oct 20, 2009 15:56

hoppy wrote:

Sure I checked my spams - thanks for the tips, i will complain there as well... I just can't get why do I have to beg for resending for an email.

you could tweet to Martin Varsavsky to ask him? he likes twitter as well...
he has more followers & retweets than on his blog

David_FON · **Posted:** Wed Oct 21, 2009 10:34

hoppy wrote:

OK, it is 20 October, and I still have not received my email. I had a pythonesque conversation with the support, they insisted, it was sent, so I replied, I have not received, please send it again. They are ignoring me since then. This was one week ago, I repeated my question two more times - they don't even bother to answer. What kind of support is this? Or was this offer just a fon-bluff again?

PM me the ticket number you got, will check what has happened

hoppy · **Joined:** Sun Sep 13, 2009 18:05 **Posts:** 10

David_FON wrote:

PM me the ticket number you got, will check what has happened

Ok, David has sent me finally the code again, I was just ordering the last minute Fonera... Thanks.

skynetbbs · **Posted:** Wed Oct 21, 2009 16:48

hoppy wrote:

David_FON wrote:

PM me the ticket number you got, will check what has happened

Ok, David has sent me finally the code again, I was just ordering the last minute Fonera... Thanks.

Great... Publish your Fonera 2.0n twitter account we want to see it tweeting :-)

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