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 Post subject: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Mon Oct 05, 2009 22:27 
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Fonero
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Finally FON has established the offer:
The FON Team sent me this email:

[...We want you to stay a loyal and happy Fonero!

That’s why we’ve created a very special offer on the Fonera 2.0n for selected Foneros.

"Get your Fonera 2.0n for only €39,50* (instead of €79*) by ordering before October 25th."

...]

:D


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Tue Oct 06, 2009 04:58 
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Fonero C
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Hmmm...I didn't got such mail.


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Tue Oct 06, 2009 10:42 
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Fonero
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Yes, it's true!


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Tue Oct 06, 2009 13:27 
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Fonero C
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It's possible that the mail was not sent to all F2G owners ? What if I did not got the mail, I should contact customer support ?


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Tue Oct 06, 2009 14:04 
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Fonero
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mbirton wrote:
It's possible that the mail was not sent to all F2G owners ? What if I did not got the mail, I should contact customer support ?


It's only question of time...


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Wed Oct 07, 2009 01:07 
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Fonero
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is this real?????

I haven't received it yet....


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Wed Oct 07, 2009 08:13 
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Fonero
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uragano2 wrote:
is this real?????

I haven't received it yet....


Yes it is. Already ordered mine. With good luck should even be here before the weekend.


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Wed Oct 07, 2009 13:45 
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Fonero C
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Response from Customer Support:

Axel wrote:
Response (Axel) 07/10/2009 11.15 AM
Hello,

Thank you for your mail to the FON customer support team.

You will receive (I suppose today or tomorrow) a email explaining the procedure to get the rebate. We did not forget you, but we have to prepare this.


It seems that they did not forget me :D I will wait for that e-mail.


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Thu Oct 08, 2009 17:32 
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Fonero C
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mbirton wrote:
It seems that they did not forget me :D I will wait for that e-mail.


FON Support wrote:

> We hope you are enjoying both your Fonera 2.0n and Fonera 2.0g. We really
> appreciate your loyalty to FON products.
> To show our appreciation and to help you enjoy your Fonera 2.0n even more,
> we’ve created a special rebate for selected Foneros. From today until
> October 25th, we’ve made it possible for you to get €39,50 back on your
> recent Fonera 2.0n purchase.


:mrgreen: I like FON :mrgreen:
My F2N is shipped, I will have it in 2 days :D


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Sat Oct 10, 2009 16:09 
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Fonero
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i haven't received any invite yet!!!! i contacted FON support but they haven't answered...is it so slow only italian support???how can i contact english support?


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Sat Oct 10, 2009 23:27 
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Fonero C
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uragano2 wrote:
...how can i contact english support?

support@fon.com


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Sun Oct 11, 2009 02:37 
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uragano2 wrote:
...how can i contact english support?

https://www.fon.com/en/support/contactUs

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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Tue Oct 20, 2009 15:09 
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Fonero
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OK, it is 20 October, and I still have not received my email. I had a pythonesque conversation with the support, they insisted, it was sent, so I replied, I have not received, please send it again. They are ignoring me since then. This was one week ago, I repeated my question two more times - they don't even bother to answer. What kind of support is this? Or was this offer just a fon-bluff again?


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Tue Oct 20, 2009 15:14 
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FON Support Community
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hoppy wrote:
OK, it is 20 October, and I still have not received my email. I had a pythonesque conversation with the support, they insisted, it was sent, so I replied, I have not received, please send it again. They are ignoring me since then. This was one week ago, I repeated my question two more times - they don't even bother to answer. What kind of support is this? Or was this offer just a fon-bluff again?


the offer was there...
perhaps it got in your spam folder?
or you deleted it somehow?

another solution : locate them on twitter or facebook...and try to get a discount there...

Email is oldscool (1960)... use Twitter or Facebook :-)

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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Tue Oct 20, 2009 15:54 
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Fonero
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skynetbbs wrote:

the offer was there...
perhaps it got in your spam folder?
or you deleted it somehow?

another solution : locate them on twitter or facebook...and try to get a discount there...

Email is oldscool (1960)... use Twitter or Facebook :-)


Sure I checked my spams - thanks for the tips, i will complain there as well... I just can't get why do I have to beg for resending for an email.


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Tue Oct 20, 2009 15:56 
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FON Support Community
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hoppy wrote:
Sure I checked my spams - thanks for the tips, i will complain there as well... I just can't get why do I have to beg for resending for an email.


you could tweet to Martin Varsavsky to ask him? he likes twitter as well...
he has more followers & retweets than on his blog :)

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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Wed Oct 21, 2009 10:34 
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hoppy wrote:
OK, it is 20 October, and I still have not received my email. I had a pythonesque conversation with the support, they insisted, it was sent, so I replied, I have not received, please send it again. They are ignoring me since then. This was one week ago, I repeated my question two more times - they don't even bother to answer. What kind of support is this? Or was this offer just a fon-bluff again?


PM me the ticket number you got, will check what has happened

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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Wed Oct 21, 2009 16:44 
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Fonero
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David_FON wrote:
PM me the ticket number you got, will check what has happened

Ok, David has sent me finally the code again, I was just ordering the last minute Fonera... Thanks.


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 Post subject: Re: Very special offer on the Fonera 2.0n for Fonera 2.0g buyers
PostPosted: Wed Oct 21, 2009 16:48 
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FON Support Community
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hoppy wrote:
David_FON wrote:
PM me the ticket number you got, will check what has happened

Ok, David has sent me finally the code again, I was just ordering the last minute Fonera... Thanks.

Great... Publish your Fonera 2.0n twitter account we want to see it tweeting :-)

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